Step-by-step video walkthroughs and written instructions to help you get the most out of your Nova Coverage client portal.
Get your client portal account activated and ready to go
If you're a new Nova Coverage client, head to our Client Portal page and fill out the access request form. Our team will set up your account within one business day.
Once your account is created, you'll receive an email with your login credentials and a link to the portal. Check your spam folder if you don't see it within 24 hours.
Click the link in your email or go to the Client Portal and click "Log In Now." Enter the credentials provided in your email.
For security, we recommend changing your password after your first login. Navigate to your account settings to set a new password you'll remember.
You're in! From your dashboard you can view your policies, download COIs, access ID cards, and more. Take a few minutes to familiarize yourself with the layout.
Generate and send a COI directly from your portal
After logging in, locate the "Send Certificate" button in the top right corner of the page. Click it to open the COI page.
On the right side, check that the correct COI Template is selected. If you need your equipment schedule on the COI, select "Check All" under Include Vehicles. You can also include drivers if needed.
On the left side, start typing the Certificate Holder name. Enter their email address where the COI should be sent. To send to multiple people, separate emails with a comma.
In the Additional section, you can edit the email subject line and add a custom body message — great for adding specific notes for brokers or shippers.
Click "Preview" to double-check everything, then hit "Send Certificate." You can also click "Download" in the Information section to save a copy for your records.
Pull up and save your insurance ID cards in seconds
Head to the Client Portal and sign in with your credentials.
From your dashboard, click on the "Documents" tab at the top of the page. This is where all your policy documents, ID cards, and declarations pages are stored.
Find the ID Cards section within your documents. Your cards will be listed by policy type (auto, trucking, etc.).
Click the "Download" button next to the ID card you need. It will save as a PDF that you can print, email, or keep on your phone for easy access.
If you're having trouble with anything in your client portal, don't hesitate to reach out. Our team is here to help.
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